Stage - États-Unis - Accor Group - Tourisme / Hôtellerie - ref: 343623

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

Ideally situated steps away from Fifth Avenue, Times Square and Grand Central Station, Sofitel New York’s 398 spacious guest rooms including 52 suites provide a haven in the midst of the hustle and bustle of the city.

With French inspiration, our ambassadors deliver service from the heart and lifelong memories one guest at a time.

Food & Beverage Management Trainee

Job Description

Must be service quality oriented and be flexible to work evening and weekend hours. Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets.

Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field.
Assists in Managing and motivating the teams in order to improve sales and the quality of F&B services.
Improves the department's results by assisting managers in increasing sales and the productivity of F&B points of sale
Enhances guest satisfaction
Receives guest comments and complaints, ensuring follow-up
Develops relationships with guests to encourage loyalty
Ensures guests receive a warm and personalized welcome
Constantly strive to provide Total Customer Satisfaction
Handles multiple priorities and exercises good judgment when dealing with all guest situations
Maintain staff focus on ‘the Customer’s need’, individualizing and personalizing service where possible, encourage staff to use initiative

Qualifications

The Food & Beverage Management Trainee position requires prior experience in a supervisory or internship role in a restaurant establishment.

Minimum 2-year F&B / Hospitality degree required, or in progress toward a 4 year degree, preferably in Hospitality field

Strong organizational and analytical skills
Excellent English (oral and written), French or other second language a definite plus

This position is Not Remote.
The hotel is unable to assist candidates in obtaining work authorization documents.
Visa Requirements: Must be legally eligible to work in the United States.

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