Stage - Qatar - Accor Group - Tourisme / Hôtellerie - ref: 339572

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Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

Alwadi Hotel Doha is the first MGallery boutique hotel located within Msheireb Downtown Doha, vibrant new retail, commercial and residential development in the heart of Qatar’s capital, offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with variety of restaurants and an exclusive spa and swimming pool. Ideal for business or leisure and is just 15 minutes’ drive from Hamad International Airport and 10 minutes from West Bay.

Reservations Intern

We are seeking a dynamic and detail-oriented Reservations Intern to join our team. You will assist in the management of reservations, ensure accuracy in booking details, and provide excellent customer service to our guest. This internship offers a hands-on experience in the hospitality industry, with opportunities to learn about various aspects of reservations management.

What you will be doing:

Consistently offer exceptional, friendly and engaging service
Assist in processing reservations requests via phone, email, and online booking systems.
Maintain accurate records of all reservations and ensure that all data is entered correctly in the system.
Communicate with clients to confirm bookings and provide information about availability, pricing, and services.
Coordinate with other departments to ensure smooth and efficient handling of all reservations.
Resolve any issues or discrepancies related to bookings in a timely and professional manner.
Provide exceptional customer service and support to clients during the reservation process.
Participate in team meetings and training sessions to enhance your knowledge and skills.

Qualifications

Currently enrolled in a college or university program, preferably in Hospitality Management, Business Administration, or a related field.

Strong attention to detail and excellent organizational skills.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Ability to work independently and as part of a team. - Customer service experience is a plus.
Ability to multitask and manage time effectively in a fast-paced environment.

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

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