Stage - États-Unis - JW Marriott Hotels - Tourisme / Hôtellerie - ref: 339163

Faire carrière dans l'hôtellerie-restauration est plus qu'un simple travail, c'est l'aventure d'une vie. Vous aimez le secteur de l'hôtellerie-restauration? iQuesta.com vous présente les offres de son partenaire Hosco.

Our aspiration is to create an opportunity for individuals looking to enhance their skills with an Internship in America and help employers find qualified individuals to train in their establishment. We go the extra mile for the candidate and host company throughout the entire process!

International Recruitment Exchange Services, Inc works to find the perfect candidate for the perfect employer.

Offering skywalk access to Circle Centre Mall, Indiana Convention Center and Lucas Oil Stadium, JW Marriott Indianapolis soars 33 stories above downtown. This luxury hotel boasts an expansive fitness center and 102,755 square feet of chic event space.

Front Office Traineeship in Indianapolis

The Job

Always provide the highest quality of service to the guest and anticipate and exceed guest expectations.
Give a warm and sincere greeting. Check the guest in and out efficiently and in a friendly manner. Use the guest’s name at least twice. Anticipate the guest’s needs and exceed their expectations. Give the guest a fond farewell/warm good-bye. Thank them and invite them back
Always answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures.
Effectively operate the hotel computer system or property management system upon certification.
Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, hotel surroundings (i.e. mall, restaurants, and medical facilities).
Monitor room availability, selling strategies, discounts, and frequent guest program benefits.
Communicate properly and effectively with the guest, associates, and managers. Effectively respond to and resolve guest complaints.
Promote teamwork and associate morale.
Perform other duties as assigned

Number of positions: 2

About you

Eligibility criteria for the J1 Internship/Traineeship program:

- Enrolled in a post-secondary education in the hospitality industry
OR
- Hospitality Degree with at least 1 year of relevant work experience (outside of the USA)
OR
- 5 years of relevant work experience (outside the USA)