People and Culture Intern - Fairmont Hotels & Resorts - Cape Town

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best.

That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel.

Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

People and Culture Intern

The People and Culture Intern’s primary responsibility is to meet and assist both Colleagues and external guests courteously and professionally and must handle projects, daily tasks and requirements efficiently. Responsibilities will include all administrative tasks and support of the People and Culture team.

General Duties and Responsibilities:

• Assist the People and Culture Department in the day-to-day operation of the department as required.
• Supporting administratively the events and planning of the People and Culture calendar.
• Scheduling and arranging appointments as required.
• Prioritize all telephone calls and in-person external and internal visitors.
• Handle colleague requests.
• Assist with written and email correspondence for the People and Culture Department, such as letters, staff notices.
• Support internal People and Culture projects, tracking necessary action and updating reports as progress is made. This includes championing the tracking of all People and Culture Policies and ensuring all colleagues have signed this which must be filed in the employee files.
• Assist the People and Culture Department with filing of employee documents.
• Support with office administration duties such as phones, photocopying and office /stationery supplies.
• Coordinates all colleague events as appropriate, such as leadership meetings, employee meetings, townhall events, training events and events of similar nature.
• Supports the People and Culture Department with adhoc projects and tasks.
• Distribution to employees of any People and Culture related correspondence.
• Assist with Peopleand Culture administrative duties/projects in the preparation of re-opening of hotel.
• Any other duties assigned by the Director of People and Culture.

Qualifications

Minimum of 1-2 years administration experience, preferably within a hotel environment.

Must be studying towards a Human Resource Qualification or has attained a Human Resource qualification.

• Highly responsible and able to handle confidential information with the utmost discretion.
• Highly organized and able to prioritize and meet deadlines in a fast-paced environment.
• Professional telephone manner and demeanor.
• Excellent interpersonal, written and verbal communication skills.
• Computer literacy is a must, with a strong knowledge of Word, Excel, Word, Outlook and PowerPoint. 

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