Stage - Qatar - Accor Group - Tourisme / Hôtellerie - ref: 342521

Faire carrière dans l'hôtellerie-restauration est plus qu'un simple travail, c'est l'aventure d'une vie. Vous aimez le secteur de l'hôtellerie-restauration?

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

Alwadi Hotel Doha is the first MGallery boutique hotel located within Msheireb Downtown Doha, vibrant new retail, commercial and residential development in the heart of Qatar’s capital, offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with variety of restaurants and an exclusive spa and swimming pool. Ideal for business or leisure and is just 15 minutes’ drive from Hamad International Airport and 10 minutes from West Bay.

Reservations and Revenue Intern

We are seeking a dynamic and detail-oriented Reservations and Revenue Intern to join our team. In this role, you will assist in managing reservations with precision while gaining hands-on experience in revenue management strategies that maximize hotel profitability. This internship offers a unique opportunity to learn both the operational and commercial aspects of the hospitality industry, developing skills in reservations accuracy, customer service, and revenue optimization.

What you will be doing:

Consistently deliver exceptional, friendly, and engaging service to guests and clients
Assist in processing reservation requests via phone, email, and online booking systems
Maintain accurate and up-to-date records of all reservations, ensuring all data is correctly entered into the system
Communicate proactively with guest to confirm bookings and provide clear information on availability, pricing, and services
Coordinate closely with other departments to ensure smooth and efficient handling of all reservations
Identify and resolve any booking issues or discrepancies promptly and professionally
Support clients throughout the reservation process by providing excellent customer service and assistance
Collaborate with the Revenue Management team to monitor booking trends and assist with data collection
Actively participate in team meetings and training sessions to develop your skills and deepen your understanding of reservations and revenue management

Qualifications:

Currently enrolled in a college or university program, preferably in Hospitality Management, Business Administration, or a related field.

Strong attention to detail and excellent organizational skills.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Ability to work independently and as part of a team. - Customer service experience is a plus.
Ability to multitask and manage time effectively in a fast-paced environment.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

E-mail

Prénom

Nom

Message

Votre CV (PDF - Max : 5 Mo)

Votre lettre de motivation (PDF - Max : 5 Mo)