Guest Services Intern .

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Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International.

Opening in 2023, Bulgari Hotel Roma is an exceptional homage to the home of Bulgari and its greatest source of inspiration. The Hotel will be located in the heart of the Campo Marzio neighborhood, minutes from the Spanish Steps, Via del Corso and the Bulgari flagship on Via Condotti.

Guest Services Intern

About the job

Help with processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
Communicate to appropriate staff when guests are waiting for an available room.
Advise guest of messages.
Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns.
File guest paperwork or documentation.
Operate telephone switchboard station.
Run and check daily reports, contingency lists, and credit card authorization reports.
Supply guests with directions and information.
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
Arrange transportation for guests/visitors.
Count and secure bank at beginning and end of shift.
Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
Notify Loss Prevention/Security of any reports of theft.

Greet guests upon arrival and articulately explain details and amenities available.
Respond to guest requests for special arrangements or services (e.g., unpacking, dry cleaning press guest garment, shoeshine, assist with reservations, and transportation) by making arrangements or identifying appropriate providers.
Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
Inspect guest rooms after being cleaned by Housekeeper to ensure quality standards.
Verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
Assist Housekeeping management in managing daily activities.
Document and resolve issues with discrepant rooms with the Front Desk.
Prepare, distribute, and communicate changes in assignment sheets/work boards.
Communicate issues to next shift. Complete required paperwork.
Assist management in hiring, training, scheduling, evaluating, counseling, and motivating and coaching employees.