Aftersales QA Support Trainee

Réf. 279361

Stage - Conseil / Stratégie / Management

Localisation : Yvelines

Début : dès que possible
Durée : de 5 à 6 mois
Indem. : 1300.00

NISSAN EUROPE SAS

 Nissan, constructeur automobile d'ampleur internationale, a son siège global basé au Japon, Nissan Motor Company Ltd. Nissan a vendu plus de 5 millions de véhicules dans le monde en 2013.

Nissan Europe SAS, est le siège européen, à travers ses filiales, Nissan conçoit, fabrique et distribue des véhicules Nissan en Europe : 85% des véhicules vendus en Europe sont fabriqués en Europe. Nissan Europe a un environnement de travail international : nous croyons que la diversité est une clé du succès.

Aftersales QA Support Trainee

Mission and Main Objectives

Assignments in AS Engineering Support & Warranty Department, Service Parts Engineer & Quality Assurance Team.

Aftersales Accessory/ Service Parts Quality Assurance Support

Aftersales Acc/SP QA main missions:

  • During new parts development, perform quality validation at key milestones, validate product release and approve supplier delivery
  • Solve problems of customer field complaints, improve supplier product quality and Quality Management System maturity
  • Evaluate new supplier, includes quality documentation audit and production plant on-site audit

Main objective:

  • Support all QA activities above for Nissan 2020 objectives achievement
  • Main Tasks & Responsibilities
  • Scope: Nissan, Infiniti and Datsun Genuine Accessory and Service Parts

Aftersales Accessory/ Service Parts Quality Assurance - Activities:

Perform quality validation at key milestones, validate product release and approve supplier delivery:

  • Valid key milestone during the part development to ensure each stake holder to respect the correct process
  • Valid engineering development output, tests, vehicle fitment check and drive test results in order to approve Product Release
  • Valid supplier mass production/ quality control process and approve for final delivery

Solve problems of customer field complaints, improve supplier product quality and Quality Management System maturity:

  • Quickly grasp customer complaint details and liaise with Nissan engineer and/ or supplier for detailed root-cause analysis
  • Manage the countermeasure deployment and evaluate the effectiveness
  • Manage the recurrence prevention activity with engineering team and supplier for future project
  • Manage Field Quality Improvement activity with key suppliers including:
    • # Monthly review meeting to follow field claim status
    • # Calculate and negotiate the warranty cost amount and charge back to suppliers according to liability ratio
    • # Build and follow regularly the action plan with suppliers to improve their Quality Management System maturity

Evaluate new supplier, includes quality documentation audit and production plant on-site audit:

  • Perform documentation audit and/ or production plant on-site audit to evaluate new supplier
  • Give new supplier quality evaluation feedback to Purchasing to assist new supplier selection

Main stakeholders:

  • Nissan Europe After-Sales Conversion and Accessory Department
  • Marketing, Product Planning (NESAS, France); Purchasing (NTCE, UK); Engineering (NTCE, UK & NTCR, Russia)
  • TCS-E (NTCE, UK)
  • NMPC (Netherlands)
  • NDS (Spain & UK)
  • GAD (Nissan mother division in NML, Japan)
  • Suppliers (about 40 active suppliers all around the world)

Good opportunity to develop strong capability and to have great experience of, product development process and quality management system in automotive industry, comprehensive project management, and multi-cultural & functional communication skills, to build-up personal network in friendly environment

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Contact

NISSAN EUROPE SAS
Lynn FAWAZ
2 avenue du Vieil Etang
78180 Montigny le Bretonneux
Logo NISSAN EUROPE SAS

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