Stage - Grèce - Sani/Ikos Group - Tourisme / Hôtellerie - ref: 342713

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The Sani/Ikos Group is an innovative and fast-growing group of luxury resorts in unique beachfront locations in the Mediterranean. Under the brand names Sani Resort and Ikos Resorts, the Group develops, owns and operates over 3,450 rooms and suites spread across 12 unique resorts in Greece and Spain, all ranked amongst the best luxury resorts in the world.

The Group has secured additional projects of almost 2,250 rooms, suites and villas for further expansion of the Ikos brand in Greece (Crete and Halkidiki), Spain (Marbella) and Portugal (Algarve), with launches planned between 2026 and 2029 while new destinations are being added in the pipeline.

The Sani/Ikos Group aims to continue expanding in Greece and abroad, delivering unparalleled guest hospitality and experiences, as well as creating growth opportunities for its people, significant benefits for the ecosystems surrounding its resorts and value for its investors.

Service Excellence Department Trainee - Greece & Spain

Your Main Responsibilities

Reply and maintain any guests requests through a digital form or phone call
Manage all guests’ complaints in a professional way and ensure that every issue has been resolved promptly and effectively
Liaise closely with other hotel departments for following up on guests’ requests (we cooperate with Maintenance, Kids Club, Spa, etc as well)
Excellent knowledge of the resort and the facilities as well as of daily events, activities and food & bever- age functions in order to provide accurate information to guests
Be fully informed about the daily workload of the hotel (arrivals, departures, VIP guests and rest func- tions)
Handle Telephone Operator Lines
Reports Preparation

About you

It Only Takes to Have

Fluency in English
Good command of a second language (French or German is essential)
EU citizenship (eligibility to work in Greece).
A kind, respectful, and pleasant personality.
Eagerness to learn and grow within the role.

Department: Rooms Division
Location: Greece (Halkidiki, Corfu, Kos or Crete island) & Spain (Marbella & Mallorca)
Duration: 3 – 6 months (between March – November)
Number of positions: 5

What we offer:

- Shared accommodation provided
- Full board meals in the employee restaurant
- Free daily transportation to and from work
- Monthly salary of €850 gross
- Professional uniform with laundry service included
- Internship certificate upon completion
- Career development opportunities