Stage - Espagne - Minor Hotels / Southern Europe - Tourisme / Hôtellerie - ref: 344229

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Welcome to Minor Hotels Europe & Americas, formerly NH Hotel Group. Minor Hotels is a global hospitality leader with a global network of more than 550 hotels across six continents.

We drive growth through eight diverse hotel brands – Anantara, Avani, Elewana, Oaks, NH, NH Collection, nhow and Tivoli – and a portfolio of related hospitality businesses.

Perpetually driven by an entrepreneurial spirit, Minor creates better brands, businesses and partnerships by always focusing on what matters most to our guests, our team members and our partners.

Rooms Division - Housekeeping Management internship

Minor Hotels Europe & Americas is looking for a highly motivated student currently enrolled in academic studies who wishes to undertake a management internship within our Rooms Division team for Southern Europe at our central offices in Barcelona.

The responsibilities of the position include the following tasks:

Operational Control Support:

Collaborate in the organization and coordination of the Rooms Division departments at a corporate level.
Assist in establishing and supervising operational policies to ensure efficiency across all hotels.
Occasionally conduct periodic operational audits to ensure compliance with service standards.
Ensure and follow up on improvement action plans opened in audited hotels.
Review and coordinate the implementation of new technologies in the hotels.
Review and control SOPs and collaborate in the development of operational protocols for the assigned departments.

Financial Control Support:

Prepare end-of-month reports to monitor the financial results of departmental expense accounts.
Collaborate in the creation of improvement strategies as needed.
Supervise the implementation of cost‑control policies across all hotels.
Monitor and analyze the evolution of costs and participate in the creation of reports for senior management.
Monitor compliance with financial objectives and follow up directly with hotels for the implementation of improvement actions.

Quality Control Support:

Prepare reports to monitor and track the evolution of hotel quality results.
Collaborate in active training for the Housekeeping Management team to develop team capabilities.
Follow up on audits and inspections carried out by hotel management.
Monitor and evaluate guest satisfaction at a regional level.
Occasionally conduct inspections and audits to ensure compliance with company quality standards.
Collaborate in the creation of standards and support manuals for the teams.

Required Profile:

Academic Background: Preferably in the penultimate or final year of a Bachelor’s degree in Tourism, Hotel Management, or a Master’s degree related to the sector.

Specific Knowledge: Familiarity with Microsoft Office.
Strong communication skills in English and Spanish are highly valued.
Desired Profile: Enthusiastic about learning, strong organizational skills, and ability to handle multiple tasks.

Conditions:

- Duration: 6 months, with the possibility of extending for an additional 6 months.
- Schedule: Full-time. Monday to Thursday from 09:00 to 18:30, and Friday from 09:00 to 15:00.
- Monthly Compensation: €700.
- Monthly Meal Voucher: €112.

Location: Barcelona Central Services

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