Quality Internship

Faire carrière dans l'hôtellerie-restauration est plus qu'un simple travail, c'est l'aventure d'une vie. Vous aimez le secteur de l'hôtellerie-restauration?

Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city.

The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features:

483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite
Terraced gardens and outdoor swimming pool
Five restaurants offering a range of Mediterranean cuisine
A spectacular collection of Spanish contemporary art
Over 1,000 square meters of function space for meetings and special events

Quality Internship

About the job

Daily

Create at least one personal connection per day (adoption)

Contact the guest before arrival
Prepare amenity based on preferences
Put alert to meet the guest upon check in
Rooming
Follow up calls during the stay
Meet the guest upon check out

Create at least one wow story per day

Adoption wow story after getting to know the guest

Spend 2 hours around the hotel

Lateral service in peak hours
Engage with guests

Wow check out project

After pre arrival insert all the guests in the excel document
Review the departure for the following day and make sure they had an outstanding experience

1 audit de LQA per day

Audit a different venue/department everyday using the LQA app

Room calendar

Update arrivals, departures and occupancy on the calendar
Make sure all employees have the correct profile (starting and end date, employee number)

Monthly

Help with orientation
Role-plays
Support with projects

About you

Availability to start on September 2025

Internship agreement with the university
Full time availability
Minimum 6 months internship
Fluent English, Spanish is an advantage

Monthly salary of 450€ - Uniform, laundry service and personal locker - Free public transportation card - Free parking during working hours - Meals on duty - Marriott Discounts - Student development plan - Spanish classes

E-mail

Prénom

Nom

Message

Votre CV (PDF - Max : 5 Mo)

Votre lettre de motivation (PDF - Max : 5 Mo)