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Sofitel Al Hamra Beach Resort We are seeking an enthusiastic and customer-focused Intern - Guest Relations to join our team in Ras Al-Khaimah, United Arab Emirates. In this role, you will be the first point of contact for our guests, delivering exceptional service and support while gaining valuable experience in the hospitality industry. This internship offers an excellent opportunity to develop your interpersonal and organizational skills in a dynamic, guest-centric environment.Greet and welcome guests with a friendly and professional demeanor, ensuring a positive first impressionAddress guest inquiries, requests, and concerns promptly and courteously, providing accurate information about facilities, services, and local attractionsMaintain accurate and organized guest records and databases, ensuring all information is current and confidentialCoordinate with various departments to fulfill guest requests and resolve issues efficientlyAssist with event coordination and special guest arrangements as neededProvide support to senior guest relations staff during peak periods and special occasionsFollow up with guests post-visit to gather feedback and ensure satisfactionPerform administrative tasks including scheduling, documentation, and communication coordinationContribute to creating a welcoming atmosphere that reflects our commitment to exceptional guest experiences
Profil recherché :
Excellent verbal and written communication skills in EnglishStrong interpersonal and customer service skills with a genuine passion for helping othersOrganizational and time management abilities with the capacity to manage multiple tasks simultaneouslyProficiency in basic computer skills and familiarity with Microsoft Office applicationsAttention to detail and accuracy in record-keeping and documentationProblem-solving mindset with the ability to handle guest concerns professionally and empatheticallyAbility to work effectively as part of a team in a fast-paced environmentFlexibility and willingness to adapt to changing prioritiesPreferred: Previous experience in hospitality, customer service, or guest-facing rolesPreferred: Multilingual abilities (Arabic language skills are a plus)Preferred: Familiarity with customer relationship management (CRM) systems or hotel management softwarePreferred: Experience in event coordination or administrative support
Langue(s) requise(s) : Anglais