Hostperson II (Internship)- Fairmont Orchid Hawaii

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

Hostperson

During a 6-12 week paid internship, you will create an elevated Food & Beverage guest experience by delivering personalized service that exceed guest expectations in an elevated luxury environment.

What you will be doing:

Provide unique dining experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment.
Ensure a positive first impression of the restaurant for our guests through detailed cleanliness, set-up and ambiance control.
Prepare appropriately for anticipated dining traffic by creating communication for servers & designating server section assignments.
Ensure guests receive warm welcome, timely service and a fond farewell using guest names to offer a personalized service
Maintain menus to ensure we always have an adequate clean supply
Ensure cleanliness & orderliness of host stand including surrounding work areas.
Control the flow of service in the dining outlet by seating guests in station rotation while maintaining the guest center reservation management system (Open Table)
Handle reservation inquiries, take incoming telephone calls, note special requests by guests and indicate special attention to VIP guests
Perform opening/closing side duties as assigned and set all tables according to standards and procedures
Assist other Food & Beverage outlets with their operations during peak times or when required
Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
Be well versed in hotel fire & life safety/emergency procedures
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hotel

Your experience and skills include:

Ability to focus attention on guest needs, remaining calm and courteous at all times
Good reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Ability to work cohesively and collaboratively as part of a team
Detailed & service oriented with an eye for detail to be self-motivated and energetic.
Provide the necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance)