Stage - Sri Lanka - W15 Collection - Tourisme / Hôtellerie - ref: 342274

Faire carrière dans l'hôtellerie-restauration est plus qu'un simple travail, c'est l'aventure d'une vie. Vous aimez le secteur de l'hôtellerie-restauration?

W15 comprises of a suite of luxury villas located in Weligama, Ahangama, Colombo, Nuwara Eliya, Gampola and Hantana. Each location has been carefully selected and each property was painstakingly developed to appease a niche clientele who visit our properties all year round.

We will leave no stone unturned in our quest to identify an exceptional individual who will bring on board a degree of refinement and finesse that could be translated into creating precision communication and to welcome more visitors to our properties.

Guest Relations Officer

Key Responsibilities (Summary)

Warmly welcome guests upon arrival and ensure a positive first impression.
Attend to VIPs and special guests, providing personalized service and support.
Provide accurate information about hotel amenities, local attractions, and services.
Anticipate guest needs, build rapport, and respond promptly to requests.
Assist with tasks such as reservations, travel arrangements, and message handling.
Address guest complaints tactfully and escalate to the Operations Manager when necessary.
Maintain accurate guest records and daily logs.
Coordinate closely with the manager for smooth operations and updates.
Prepare arrival and check-in lists to ensure readiness for guest intake.
Review and act on guest feedback to improve service quality.
Support guests with special needs including elderly, children, and persons with disabilities.
Ensure fond farewells and encourage repeat visits.
Assist with table reservations, seating arrangements, and dining inquiries.
Follow hotel brand standards and SOPs consistently.
Collaborate with team members to maximize service delivery and operational efficiency.
Manage customer reservations, address booking issues, and answer related queries.
Promote up-selling opportunities by visiting nearby surf hostels
Social Media Coverage

Skills required:

Good communication skills, social media knowledge, friendly & outgoing personality, problem-solving skills and ability to work as a team

Backgrounds: Prior Experience in Guest Relations and good knowledge in social media platforms
Languages: Proficiency in English is Mandatory, fluency in other languages will be an added advantage.

Location: 506 New Galle Road, Weligama, Sri Lanka
Working hours (With days and time included): Days-Roster basis [8 days leave per month, Working Hours: Shift Based
Preferred date to start the role: Immediately
Accommodation : Provided
Food : Provided

E-mail

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Votre CV (PDF - Max : 5 Mo)

Votre lettre de motivation (PDF - Max : 5 Mo)