Guest Experience Internship

Faire carrière dans l'hôtellerie-restauration est plus qu'un simple travail, c'est l'aventure d'une vie. Vous aimez le secteur de l'hôtellerie-restauration?

Not just in Barcelona’s famed Gothic Quarter, but of it, Kimpton Vividora Hotel fuses a sense of contemporary luxury with the dynamic culture and artistic spirit of this storied City Center neighborhood.

A relaxing escape and vibrant hub for locals and discerning travelers alike, our boutique hotel is a home away from home for those seeking to experience Barcelona as insiders.

The architecture and design of the spaces accentuate our historic surroundings while plush modern comforts, superlative service and standout amenities can be discovered around every corner.

Kimpton Vividora, located in the Gothic Quarter brings the boutique concept created in the US by Kimpton in 1981, with 156 rooms designed to provide the Kimpton experience to our guests.

Guest Experience Internship

As Guest Experience intern, you'll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador.

You'll be supervised by the Guest Experience Manager.

Your day-to-day

Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests.
Check guests in, provide information on hotel services and room location.
Ensure required identification is taken from guests at check-in in line with local legislative requirements
Answer phones in a prompt and courteous manner.
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Accommodating general and unique requests.

What we need from you

Currently studying a bachelor's degree in hospitality or related field.

Possibility to sign an agreement with your school for at least 4 months preferably.
Previous hotel knowledge and experience in operational departments will be valuable.
Must be fluent in English.
Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

What to expect from us