Stage - Espagne - Hesperia World - Tourisme / Hôtellerie - ref: 344708

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Hesperia World is a pioneering multi-brand hotel operator, envisioned as a true “House of Brands” that harmonizes diverse hotel identities under a singular, strategic management philosophy.

We currently manage 28 hotels with more than 5,295 rooms and over 50 gastronomy outlets, offering a unique blend of hospitality and culinary experiences.

Hesperia World’s portfolio includes a compelling blend of own-brand hotels (Hesperia), alongside globally recognized names such as Hyatt Regency, Grand Hyatt, Hyatt Regency Residences, Dreams Resorts & Spas, Secrets Resorts & Spas, and Novotel—enabled by collaborations with partners like Apple Leisure Group and Hyatt

Guest Experience Internship

Dreams Lanzarote Playa Dorada Resort & Spa is looking for two Guest Experience Intern to join the team and support the delivery of outstanding guest experiences throughout the stay.

This internship is an excellent opportunity for candidates interested in developing a career in hospitality, customer experience, and service excellence within an international resort environment.

Key Responsibilities

Support the Guest Experience team in delivering personalized service to guests
Assist in handling guest requests, incidents, and complaints, ensuring timely follow-up
Monitor guest satisfaction and collect feedback during the stay
Collaborate with different departments to ensure a seamless guest experience
Support the implementation of quality and service standards
Assist in guest engagement and loyalty initiatives
Provide support in managing online reputation platforms and guest reviews