Customer Success Intern

At m19, we love to see you swap your sailor's cap for that of a captain.

By developing an AI that handles the technical operations, we enable sellers, brands, and agencies to step back and take on the role of strategists in marketplaces like Amazon. No more need to crack the algorithm or spend hours optimizing campaigns: sellers regain control of the ship and ride the wave surging through e-commerce.

We want to help our users excel on marketplaces without compromising their freedom - the freedom to be sharp strategists, think clearly, and make time for innovation.

To achieve this, we’re building the finest artificial intelligence technology for Amazon Ads. Our AI lifts the burden of complexity from the platform. It focuses on high-level objectives such as profitability, revenue, competitiveness.

We strive for maximum performance by cutting through the noise and focusing on what truly matters - simplicity is something we embrace.

Focusing on what truly matters is also central to our approach: to carry out our mission seamlessly, we seek discernment and integrity. The condition for it is our independence. And fortunately, m19 is 100% employee-owned.

Our commitment: To provide PPC managers with freedom and simplicity, wherever they are in the world. We empower them to become captains, navigating marketplaces as expertly as one masters the currents of the sea. The next island? You’ll be the one to discover it.

Internship - Paris, France - 6 months - ASAP

Welcome to m19, a dynamic and innovative company aiming at mastering all about Amazon PPC advertising. m19 is providing cutting-edge advertising solutions, leveraging AI technology and machine learning strategies to drive unparalleled results for our clients. With a passion for liberty and a commitment to excellence, we empower brands to increase profitability while saving time on Amazon.

m19 is a Machine Learning technology that empowers brands to optimize their advertising campaigns on Amazon globally (ie. m19 is available in 15+ Amazon markets worldwide in North America, Europe, Middle East and Asia).

The team

We are a team of 12 people, coming from various horizons (France, Morocco, Ecuador, China...). We share values such as pragmatism, intellectual honesty, a strong wish for excellence and respect. You will be part of the Customer Success team, composed of 3 people: Michelle, Victor and William.

You will

As an Intern in the team, you will work with a portfolio of Brands, from all around the world. You will onboard them and help them solve their business challenges. Thanks to your analytical skills and your service-oriented mindset, you will provide outstanding support and keep them loyal to our product.

Among your main responsibilities are:

Onboard new customers and quickly drive adoption of the m19 platform.
Identify opportunities for our customers to improve their Advertising performance and deliver best-in-class analysis and recommendations.
Answer customer’s requests and help us standardize and automate the most common responses.
Help us improve our product by collecting customer feedback and passing over these feature requests to the Product and R&D team.

We're looking for

6-month end of study internship with an opportunity to convert into a full-time position.
German and English bilingual speaker.
Strong communication skills and a customer-first attitude.
Highly autonomous and self-driven, with the ability to work independently.
Logical and analytical mindset, with a great passion for problem-solving.

Bonus Skills:

Fluency in French.
Some knowledge of the digital advertising market and eCommerce.
Skills in SQL and any other data exploration languages.
An experience in a client-facing role using analytical tools in Technology/Consulting/SaaS/Digital.

What we offer

Join a team who has its heart set on building the best Tech in the market.
Work in the center of Paris, close to the Champs-Elysées (55, rue La Boétie, 75008 Paris), in a building shared by many start ups.
A flexible remote working policy.
Work in a small team where communication is easy and cofounders are available.
Read our Manifesto here!

Process & Financial compensation

Start date: ASAP
If your resume is selected, you will have an interview with a member of the CS team, then with a co-founder. Both interviews will be conducted in English. Our process is relatively fast.
Ability to convert into a full-time position.
1200€/month + bonus of 1200€ if you join m19 at the end.
Swile meal vouchers and mobility / transportation compensation.
Alan health insurance.