CUSTOMER CARE AND BUSINESS ADMINISTRATION INTERNSHIP (H/F)

Réf. 238438

Stage - Administration / Secrétariat

Pays : Espagne

Début : entre aujourd'hui et octobre 2016
Durée : de 6 à 12 mois
Indem. : 300 + cours d'espagnol

AIL Madrid

AIL MADRID

Ecole d'espagnol pour étrangers

CUSTOMER CARE AND BUSINESS ADMINISTRATION INTERNSHIP (H/F)

  • Profile: Current student looking for an internship. An internship contract must be signed between your university and AIL Madrid before the internship starts
  • Schedule: Full-time, 40 hours per week, Monday to Friday
  • Required minimum duration: 6 months or longer
  • Pre-requisites: Excellent level of English and Spanish (B2-C1)

Missions :

  • Being students´ first point of contact at the reception for questions and doubts; answering student questions patiently and efficiently; providing effective solutions to client problems;
  • Ensure all required info obtained from students is communicated appropriately to the different departments;
  • Preparing info material for students, issuing confirmation letters, invoices and certificates, preparing and sending out timetables, informing of changes, managing students´ assistance to activities, collating student evaluations and elaborating a summary of their comments, collecting payments, updating customers´ data base and administrative files;
  • Organizing the room planning for each day and managing correspondence with another centre to book additional rooms;
  • Collaborating with the marketing department by obtaining clients´ reviews and promoting the School on Facebook;
  • Identifying opportunities to sell additional products or services;
  • Manage students’ requirements to ensure their experience is optimized.

Profile :

  • Strong communication skills: written succinct, commercial, empathy, error free and oral linguistics skills, speak with conviction/authority, negotiation interest in marketing and social media
  • Excellent organizational/multitasking/ prioritizing skills. Can do attitude / flexible attitude and approach to work
  • Commercial with innovative ideas. Focus on cost management and revenue maximization
  • Cultural adeptness, dealing with staff and clients of diverse ethnicity, culture and language
  • Experienced with Microsoft Office
  • Excellent customer service and social skills
  • Ability to demonstrate outstanding attention to details and accuracy
  • Required: Excellent English and Spanish level (B2-C1)
  • Other languages are a plus (German, French, Italian)

Conditions :

  • Duration: 6 months minimum
  • Work in an young, dynamic, international team
  • Salary: 300€ gross per month + 4 free Spanish classes per week

Contact

AIL Madrid
Joanna Kwiatkowska
Calle Núñez de Balboa 17, 2D - MADRID - ESPAGNE
28045 MADRID

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