French Customer Support Specialists - Bucharest
CDI - Tourisme / Hôtellerie
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French Customer Support Specialists
Our client has exciting opportunities for French Customer Support Specialists to be based full time in Bucharest.
You will be working on an account that is a global leader in the field of online accommodation and enables people to travel the world giving them flexible, affordable options.
You will have a love for travel that will be reflected in your ability to understand the customers' needs. This will be complemented with your user knowledge of online travel booking.
- Provide friendly and efficient service
- Identify and escalate issues appropriately
- Compose thoughtful and accurate messages or customize prepared responses to customer emails
- Research information and troubleshoot problems using available resources
- Be a first point of contact to handle customer queries.
- Respond professionally to inbound phone calls with a friendly manner, including urgent situations
- Fluency in English and French
- Natural Communicator
- Target driven
- Bonus scheme
- Free GP available on-site
- Sports and social club
- Subsidized canteen
- Opportunities for progression
This is an exciting opportunity to grow and meet like-minded people while working in a multicultural atmosphere.