[Réf. offre : GEN.]
As an international outsourcing expert, the SELLBYTEL Group has offered custom sales, services and support solutions for over 24 years. We have the right instruments and specialists to help you optimize sales, customer management, personnel recruiting and IT services.
With 6,000 specialists on 38 sites, an extremely high standard of quality and a remarkable intuition for innovation, the SELLBYTEL Group is a leading service provider that can contribute a sustainable increase to the financial success of your enterprise.
French Customer Service Advisors in BARCELONA
Main tasks :
- Inbound Sales support and selling of products to increase revenue & conversion rates, while ensuring the highest level of Customer Satisfaction Surveys Scores
- Delivery of high caliber Customer Service on Post-Sales requisitions (Logistics, warranties, refunds…)
- Logging and follow up of correct and Valid Orders or requests.
- Resolving Customer’s requests, using customer’s troubleshooting protocols in order to provide accurate information
- Capturing of all required data elements in CRM as required by client’s training, policies and procedures.
We are looking for :
- Self-Motivated, focused and dedicated professionals
- Excellent customer facing skills and demonstrable when presenting the client’s culture of innovation, fun and quality in every interaction.
- Strong Communication skills. Adaptive communication and active listening
- Demonstrable sales and customer service experience
For this position we require :
- French native speaker
- Fluent in Business English.
- Excellent communication and sales skills in a variety of customer facing situations.
- Sales oriented.
- Familiar with current Technological environment (Previous experience in technological sector is a plus)
- Good team player with excellent work ethic & personal drive
We offer :
- Competitive Salary: 15773.20€ (gross/year) + 200€ gross/month in bonus
- Full time positions (39 hrs/week)
- Extensive training on market leading products, personal development programs and mentoring to fully develop skills.
- Free Catalan and Spanish classes.